Terms & Conditions
Price Changes
All prices are in U.S. dollars. Prices, offers, and availability are subject to change without notice.
Order Changes
Changes cannot be made to your online order while it is in progress. If you have an urgent request or find an error in your order confirmation, please contact our customer service at 509.237.8660 or customerservice@cerafii.com.
Shipping
We offer several types of shipping. You will have the option of shipping services when you begin to check out. Your orders are processed and shipped Monday through Friday between 9 AM and 5 PM PST, except on holidays.
Product Availability
All products available while supplies last. Though we update our inventory and site regularly, occasionally items may be on backorder. We apologize in advance for any inconvenience a backorder may cause. We will contact you via email to inform you if an item’s delivery will be delayed or if an item is no longer available.
Order Processing Errors
We occasionally may have technical issues that will affect your order processing. If we discover that there has been a problem processing your order, we will contact you via email to explain and rectify the problem. We apologize in advance for any inconvenience that an unprocessed order might cause.
Returns and Refunds
We strive to provide enough information about our products so that our clients know exactly what they are purchasing. If the merchandise is defective, we will exchange it for the same product if the original defective product is returned to us within 20 days of purchase and less than 20% of the product has been used. Unfortunately and without exception, we cannot accept any returns on opened skin care products that are more than 20% consumed (studies show that allergic reactions happen within the first 15% of a product’s use).
Products may be returned if unused and sealed in the original packaging within 15 days of purchase for a full refund. When items are purchased as a set, we can only accept returns of complete sets, not individual items.
All refunds are credited to the original payment method. No cash refunds are given. Return your package via an insured, prepaid shipping method (we recommend FedEx or USPS). Include your packing slip or invoice number and note the reason for the return. Shipping and handling fees are not refundable on returns.
Send all returns to: 
Attn: Cerafii
Policy Changes
From time to time, we may use client information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.
Feedback
To help us improve our privacy policy and practice, please give us your feedback. You may email us or write to us at customerservice@cerafii.com.
At Lucaria Inc, we respect your concerns about privacy. Our policies are intended to protect your privacy and ensure that your personal information is handled in a safe and responsible manner. As we continue to develop our web site and take advantage of new technologies to improve the services we provide, our policies will continue to evolve. We therefore encourage you to refer to this policy on an ongoing basis to stay abreast of our most current privacy policy practices.
Online Order Inquiries and Customer Service
Our online customer service representatives are more than happy to assist you with your online orders and can be reached at:
Calls to customer service made between 11:00 a.m. and 7:00 p.m. PST, Monday through Friday will be handled by a customer service representative.
All other messages will be answered the next business day.